Diligent English instructor and tech enthusiast with extensive Japanese language ability and technical prowess. Known for strong communication skills, teamwork, and problem-solving capability. Well knowledgeable in the realms of data, networks, cloud computing, development methodologies, SDLC, and project management.
I taught English lessons to students in Elementary and Junior High School, collaborated with homeroom instructors and school staffs, developed English lesson plans, activities, and teaching materials such as vocabulary flash cards and posters.
I built and maintained relationships with customers, coordinated and documented team meetings, generated sales reports and process documentation, and trained new employees on sales and technical support processes.
I provided advanced technical support for all products and services, performed routine system maintenance and monitoring, resolved widespread outages and system failures, produced audit reports by querying current and legacy databases, as well as managing support ticketing system, knowledge articles, and MFA solutions.